Skip to main content
MailAfinitiGet Started

Legal

Acceptable Use Policy

Rules governing acceptable use of MailAfiniti email hosting services.

Last updated:

1. Purpose

This Acceptable Use Policy ("AUP") governs the use of MailAfiniti's email hosting services ("Services") and is incorporated into and made part of the Terms of Service. By using the Services, you agree to comply with this AUP. Violation may result in suspension or termination without notice or refund.

2. Email Sending Standards

Anti-Spam Requirements

You must comply with all applicable anti-spam laws including CAN-SPAM (US), CASL (Canada), GDPR (EU — consent requirements), and PECR (UK). You must:

  • ✓Only send email to recipients who have given clear, verifiable consent
  • ✓Include a valid physical postal address in all commercial emails
  • ✓Provide a clear, functional unsubscribe mechanism in all marketing emails
  • ✓Honor unsubscribe requests within 10 business days
  • ✓Use accurate "From," "Reply-To," and routing information
  • ✓Use non-deceptive subject lines

You must NOT:

  • ✗Send unsolicited bulk email (spam) under any circumstances
  • ✗Purchase, harvest, or scrape email lists
  • ✗Use third-party lists without verified opt-in consent
  • ✗Send emails that disguise or misrepresent the source

Bounce & Complaint Rate Limits

MetricMaximum Allowed
Hard bounce rate< 2%
Spam complaint rate< 0.1%

Accounts exceeding these thresholds will be reviewed and may be suspended.

3. Prohibited Content

You may not use the Services to send, store, or process content that:

Is Illegal

  • •Violates any applicable local, national, or international law
  • •Facilitates illegal gambling, weapons trafficking, or controlled substances
  • •Constitutes or facilitates money laundering or financial fraud
  • •Violates export control or sanctions regulations

Is Harmful or Malicious

  • •Contains viruses, malware, ransomware, spyware, or malicious code
  • •Phishing, spoofing, or impersonating individuals or organizations
  • •Social engineering attacks or network attacks

Is Abusive or Harassing

  • •Threats, harassment, or intimidation of any person
  • •Hate speech targeting individuals or groups based on protected characteristics
  • •Doxxing or publishing private information without consent

Violates Third-Party Rights

  • •Infringes copyright, trademark, trade secrets, or other intellectual property
  • •Violates privacy rights of individuals
  • •Breaches confidentiality obligations

Is Deceptive

  • •False or misleading headers, subject lines, or sender information
  • •Impersonating MailAfiniti or our support staff
  • •False statements of fact intended to deceive

4. System & Network Integrity

You must not:

  • ✗Attempt to gain unauthorized access to our systems, networks, or other customers' accounts
  • ✗Probe, scan, or test the vulnerability of our infrastructure
  • ✗Circumvent any authentication or security measures
  • ✗Overload our systems (e.g., through excessive API calls or sending volume)
  • ✗Use the Services to attack third-party systems
  • ✗Relay email through our servers without authorization (open relay abuse)
  • ✗Forge email headers or use forged "from" addresses

5. Reselling & Sublicensing

You may not resell access to the Services, allow third parties to use your account credentials, or provide email hosting services to others using your account without our express written authorization.

If you are interested in a reseller arrangement, contact [email protected].

6. Compliance with Laws

You are solely responsible for ensuring your use of the Services complies with all laws applicable to you and your recipients, including data protection laws (GDPR, CCPA, LGPD, PIPEDA), email marketing laws (CAN-SPAM, CASL, PECR), industry-specific regulations (HIPAA, PCI-DSS, FINRA), and export controls and sanctions (OFAC, BIS). MailAfiniti does not provide legal compliance advice — consult your legal counsel for jurisdiction-specific requirements.

7. HIPAA & Regulated Industries

Important: The standard Services are not HIPAA-compliant and should not be used to transmit Protected Health Information (PHI) without a signed Business Associate Agreement (BAA). If you operate in healthcare or other regulated industries, contact us at [email protected] to discuss compliant configurations.

8. Reporting Abuse

If you become aware of any violation of this AUP — including spam or phishing emails appearing to originate from our network — please report it to our Abuse Team:

Abuse reports: [email protected]

We investigate all credible reports and take appropriate action, which may include suspension, termination, or referral to law enforcement.

9. Enforcement

We monitor network traffic and usage patterns to detect AUP violations, spam, and security threats. Violations may result in any of the following, at our sole discretion:

  • •Warning and required remediation
  • •Rate limiting or throttling
  • •Temporary suspension of sending capability
  • •Account suspension (with or without notice)
  • •Account termination without refund
  • •Referral to law enforcement or relevant authorities
  • •Legal action

10. Contact